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Changelog

Changelog

What's new in DeskClerk AI.

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October 2026

Knowledge processing queue

Uploads wait in a queue instead of processing all at once, so a large upload does not slow the platform.

September 2026

Human handoff with contact capture

Handoff asks for contact details first and passes the full conversation to your team.

August 2026

Source citations

Every answer shows the page or file it came from.

July 2026

Knowledge gaps

Questions the assistant cannot answer are listed with the visitor's wording.

June 2026

Open API

Batch knowledge upsert and sync status for your own systems.

May 2026

White label

No DeskClerk badge on any plan; customer-domain binding included.

April 2026

Lead capture

Contact details collected inside the conversation and saved with the thread.

March 2026

Multilingual answers

The assistant answers in the visitor's language from one knowledge base.

February 2026

Response rules

Exact answers, handoff triggers and blocked topics.

January 2026

Analytics

Conversation volume, top questions and knowledge gaps in one view.

By the numbers

Shipping record

A short, honest list.

10
releases listed
14
features shipped
0
breaking API changes
1
public changelog
A support team working at their desks

Built with the teams who use it.

FAQ

Frequently asked questions

Small releases, usually every few weeks.
Yes, in the changelog before they take effect.
The live changelog page will offer a feed.
Yes, the changelog keeps the full history.
We publish what shipped; roadmap items are shared with customers directly.
Contact support with the page and time.
Related

Keep reading

A code editor on a monitor

Built with the teams who use it.

In practice

What this means day to day

A short, concrete view of how the page above translates into the product you actually use.

  • Small releases
  • Dates on every entry
  • Breaking changes announced
  • Full history kept
A code editor on a monitor
Comparison

A side-by-side view

CapabilityDeskClerk AIA generic chatbot
What shippedListedMarketing page
DatesYesVague
Breaking changesAnnouncedSurprise
Full historyKeptLatest only
“The changelog tells us what actually changed, without a webinar.”
SaaS operations lead · DeskClerk AI customer
Checklist

What we stand behind

By the numbers

By the numbers

Only counts we can verify from the product.

10
releases listed
14
features shipped
0
breaking API changes
A code editor on a monitor

Changes, written down.

Checklist

What to check before you start

Next step

Three ways to go further

Read the guides

Feature pages explain what each part does and its limits.

Talk to a person

Contact support with your site URL and the questions you get.

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