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Home / Features / Analytics
Analytics

See what people actually ask.

Volume, sources, gaps and leads — without a separate analytics tool.

312
conversations
27
leads captured
84%
answered with a source
19
knowledge gaps
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Sample data from a demo workspace.
In short

Chatbot analytics show what visitors ask, which answers used a source, which questions had no answer, and where leads came from. DeskClerk AI reports this per site, without a separate analytics tool.

  • Conversation volume
  • Top questions
  • Knowledge gaps
  • Lead sources
  • Weekly digest
What you learn

Three questions the dashboard answers

What do people ask?

The top questions, ranked, with the conversation behind each one.

Where is content missing?

Questions the assistant could not answer, in the visitor's own words.

Where do leads come from?

Which questions and pages produced contact details.

Routine

A weekly email, not another dashboard to check

  • Volume and trend
  • Top 10 questions
  • New knowledge gaps
  • Leads captured
Weekly digest

4 numbers, 2 minutes

Sent only if there was activity. Unsubscribe in one click.

The problem

Where it hurts today

Flying blind

No idea what customers ask the assistant.

Content gaps discovered late

Missing pages surface as complaints.

Leads without attribution

You cannot tell which question produced a contact.

Another dashboard

Analytics split across chat, forms and CRM.

Capabilities

What it does, in detail

Volume and trend

Conversations over time, per site.

Top questions

The questions asked most, with the conversation behind each.

Knowledge gaps

Questions the assistant could not answer, in the visitor's words.

Source usage

How often an answer cited a page or file.

Lead attribution

Which questions and pages produced contact details.

Weekly digest

An optional email with volume, top questions and new gaps.

Fit

Who it is for

Content owners

Know which page to write next.

Support leads

See the shape of the queue without reading every thread.

Sales

Understand which questions precede a lead.

Agencies

Report per client site.

Comparison

How it differs

CapabilityDeskClerk AIA generic chatbot
Knowledge gaps listedYesNo
Lead attribution to a questionYesRare
Separate analytics toolNot neededOften required
Per-site reportingYesVaries
FAQ

Frequently asked questions

One visitor thread from first message to close.
Yes, conversations and leads are exportable.
Yes, optional and sent only when there was activity.
Yes, each answer records its source.
The product exposes resolution per site; we do not publish a benchmark number.
No. You paste one script tag before the closing body tag of your site, or use a code block in your builder. Most sites are live in about 10 minutes.
PDF, DOCX, RTF, XLSX, XLS, CSV, PPTX, PPT, TXT, MD, HTML, JSON and XML — 11 format processors. Up to 50 MB per file and up to 200 pages per PDF. Scanned images are not supported.
It answers in the visitor's language, using your content. Interface text is available in English, Chinese, German and Arabic today; more interface languages are planned.
One visitor message or one assistant reply is one message. One question plus one answer is two messages, so plans are quoted in complete answers — 1,250 answers per month on Basic is 2,500 messages.
It says so, records the question as a knowledge gap, and can hand the conversation to your team. Handoff asks the visitor for contact details first.
Related

Keep reading

Analytics in a real workspace

Analytics is not a demo screen — it runs on the site you already have.

In practice

What it looks like on a normal Tuesday

A visitor asks the question you have answered a hundred times. The assistant replies from your content, shows the source, and captures the details when it matters.

  • Conversation volume and trends
  • Top questions and knowledge gaps
  • Lead capture stats
  • Response quality overview
A monitor showing a softly blurred dashboard
“It answers the way we would answer, because it only uses what we published.”
Operations manager · DeskClerk AI customer
Also included

The details that matter

By the numbers

The product behind this page

Only counts we can verify.

14
product features
4
interface languages
11
file formats
10
minutes to set up

Put an assistant on your website today

Start with 100 free chats. No credit card to begin, live in about 10 minutes.

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