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Home / Integrations / BigCommerce
Integration

AI Chatbot for BigCommerce

Add 24/7 AI answers to your BigCommerce storefront.

Start free — 100 chats See pricing
In short

DeskClerk AI on BigCommerce means adding the AI assistant to your BigCommerce site with one script tag or code block. There is no plugin to install and no theme edit; the assistant answers from the content you add, shows its source and hands off to your team.

  • One script tag or code block
  • No plugin or theme edit
  • Answers from your own content
  • Works with your existing design
  • Live in about 10 minutes
SETUP

Add it to BigCommerce in minutes

Paste one script tag into your BigCommerce site — before the closing body tag, or in an HTML/code block. There is no plugin to install and no theme edit.

Copy the snippet

Take the embed code from your workspace; it contains the site key.

Paste it into BigCommerce

Paste it before the closing body tag of your BigCommerce site.

Check the widget

Open the site in a private window, ask a question and confirm the source appears.

<script src="https://app.deskclerkai.com/widget.js"
  data-site="bigcommerce-demo"
  data-key="YOUR_PUBLIC_KEY" defer></script>

Works on BigCommerce by embedding the widget — no plugin required.

Capabilities

What it does, in detail

Answers from your site's content

The assistant uses the knowledge base for that site, not a generic model.

Matches your design

Position, colours, logo and copy are configurable per site.

Captures the enquiry

Contact details are collected inside the chat when intent appears.

Hands off to a person

Complex questions reach your team with the conversation attached.

No plugin maintenance

A script tag survives theme updates and builder changes.

A smartphone on a desk with a softly blurred messaging screen

The widget on a BigCommerce site looks like part of the BigCommerce site.

No plugin

One script tag, and nothing to maintain

Plugins break when a theme updates. A script tag does not. You can remove it in seconds and it works the same across builders.

  • No plugin installation
  • No theme edits
  • Survives builder updates
  • Remove by deleting one line
Stacked folders and documents on a desk
Comparison

Plugin versus script tag

CapabilityDeskClerk AIA plugin
InstallationOne script tagPlugin + settings
Survives theme updatesYesOften breaks
Works outside the builderYesNo
Remove cleanlyDelete one lineUninstall
By the numbers

What you get on day one

Limits stated up front.

11
file formats
50
MB per file
10
minutes to set up
100
free chats
Before you paste

A five-minute checklist

A monitor showing a softly blurred dashboard
After launch

See what visitors ask on this platform

Conversation volume, top questions and gaps are reported per site, so you know which page to write next.

  • Top questions
  • Knowledge gaps
  • Lead sources
  • Weekly digest
Fit

Who it is for

Store owners

Answer product and policy questions without extra staff.

Agencies

Ship the same assistant on every BigCommerce site you build.

B2B teams

Qualify enquiries outside office hours.

Multi-site owners

One workspace, a different knowledge base per site.

FAQ

Frequently asked questions

Yes. The widget is a single script tag, independent of the theme.
The script is loaded with defer and has a small footprint; it does not block page rendering.
Yes — position, colours, logo, radius and greeting text are configurable.
Paste it before the closing body tag of your BigCommerce site.
No. The widget is one script tag or code block; there is no BigCommerce plugin to install.
Yes, binding a customer-owned domain is included on every plan.
Yes; if you use a caching layer, purge it after adding the snippet so returning visitors get the new page.
Yes, the snippet can be limited to the pages you choose.
No. You paste one script tag before the closing body tag of your site, or use a code block in your builder. Most sites are live in about 10 minutes.
PDF, DOCX, RTF, XLSX, XLS, CSV, PPTX, PPT, TXT, MD, HTML, JSON and XML — 11 format processors. Up to 50 MB per file and up to 200 pages per PDF. Scanned images are not supported.
It answers in the visitor's language, using your content. Interface text is available in English, Chinese, German and Arabic today; more interface languages are planned.
One visitor message or one assistant reply is one message. One question plus one answer is two messages, so plans are quoted in complete answers — 1,250 answers per month on Basic is 2,500 messages.
It says so, records the question as a knowledge gap, and can hand the conversation to your team. Handoff asks the visitor for contact details first.
Related

Keep reading

WordPress

Install in minutes with our WordPress plugin — no coding needed.

WooCommerce

Answer product questions and capture leads on your WooCommerce store.

Shopify

Add AI customer service to your Shopify store with one snippet.

Wix

Works with your Wix site — paste one line or use the embed element.

All integrations

Every platform guide

Chat Widget

Appearance and placement

Human handoff

When a visitor needs a person

Pricing

What is included

Put an assistant on your website today

Start with 100 free chats. No credit card to begin, live in about 10 minutes.

Start free Talk to us first